Frequently Asked Questions
Custom product production times vary depending on the product. Production times are located on each products order page on our website. Production time does not include the time required for you to approve art proofs or ship time.
After an order is place and art files are uploaded allow up to 24 hours to receive e-proofs for approval. Once approved the production process starts. It is critical customers use our product art templates and follow our artwork guidelines. Not doing so will cause proofing and production delays.
Please let customer service know if your order is time critical. Your orders ship method might have to be changed based on when art proofs are approved. We cannot print an order without correctly submitted and approved artwork. Customer service will work with you to choose the correct ship method based on your event needs.
Of course! A full 70% of our orders are rush in nature. We understand many trade show decisions are made last minute. We are equipped to handle virtually any rush order within reason. Rush production may accrue extra production and expedited shipping costs. Please reach out to customer service for details.
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